bau88 FAQ — Your Questions Answered

You must be at least 18 years old to register and play on bau88. This is a strict requirement and bau88 takes responsible gaming seriously. If we detect that an account belongs to a minor, it will be suspended immediately and any funds returned. Please visit our Responsible Gaming page for more information.

Go to the Login page and click "Forgot Password." Enter the mobile number linked to your account and you'll receive a verification code via SMS. Enter the code, set a new password, and you're back in. If you don't receive the SMS within two minutes, contact our 24/7 live chat support.

No. bau88 allows only one account per person. Creating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being permanently suspended and balances forfeited. If you've accidentally created a duplicate account, contact support immediately to resolve it.

Log in to your bau88 account and go to the Profile section. From there you can update your display name, email address, and linked payment methods. For security reasons, changes to your registered mobile number require identity verification through our support team.

The minimum deposit on bau88 is ৳100. This low entry point makes bau88 accessible to players of all budgets. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification for security purposes.

Deposits via bKash, Nagad, and Rocket are credited to your bau88 wallet instantly in most cases. During peak hours, there may be a delay of up to five minutes. If your deposit hasn't appeared after 15 minutes, contact our live chat support with your transaction reference number and we'll resolve it immediately.

bau88 does not charge any fees on deposits. The full amount you send is credited to your gaming wallet. Note that your mobile banking provider (bKash, Nagad, etc.) may apply their own standard transaction fees, which are outside bau88's control.

No. For security and compliance reasons, all deposits must come from a payment account registered in your own name. Deposits from third-party accounts may be flagged and held pending verification. This policy protects both you and the integrity of the platform.

The minimum withdrawal amount on bau88 is ৳200. There is no maximum withdrawal limit for verified accounts. If you're withdrawing a large amount for the first time, our team may request a quick identity check to ensure the security of your funds.

Withdrawals can be delayed for a few reasons: your account may require identity verification, you may have an active bonus with wagering requirements still to complete, or the request was submitted during a high-volume period. If your withdrawal has been pending for more than one hour, contact live chat support with your withdrawal ID.

bau88 does not charge withdrawal fees. You receive the full amount you request. As with deposits, your mobile banking provider may apply their own standard fees for receiving transfers, which are not controlled by bau88.

All bau88 games use certified Random Number Generators (RNG) that are independently tested and audited. This means every spin, every shot, and every card dealt is completely random and cannot be manipulated. The RNG certification ensures that no outcome is predetermined and every player has a fair chance.

Yes. Every game on bau88 is fully optimised for mobile. You can play directly in your mobile browser or download the bau88 app for the best experience. The app is lightweight, loads fast even on slower connections, and gives you access to the full game library from anywhere.

Most fishing games on bau88 start from as low as ৳1 per shot. You can adjust your bet size at any time during gameplay. Higher bets increase your potential payout multipliers, but starting low is a great way to learn the mechanics of a new game before committing larger amounts.

If a game crashes or disconnects during an active round, bau88's system automatically records the state of the game at the point of disconnection. When you reconnect, the round will either be completed automatically or your bet will be returned to your wallet. Contact live chat support if you believe a bet was lost due to a technical issue.

Wagering requirements mean you need to bet a certain amount before bonus winnings can be withdrawn. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before withdrawing. bau88 keeps wagering requirements fair and transparent — all requirements are clearly stated before you claim any bonus.

bau88 offers up to 10% daily cashback on net losses. At the end of each day, if your total losses exceed your total winnings, a percentage of the difference is returned to your wallet as cashback. The exact cashback rate depends on your account tier. Higher tiers earn higher cashback rates. Cashback is credited automatically every morning.

Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the wagering requirements. Once the wagering requirement is met, the resulting balance becomes real money and can be withdrawn freely. Your wallet clearly shows your real money balance and bonus balance separately.

If you suspect someone has accessed your bau88 account without your permission, change your password immediately and contact our 24/7 live chat support. Our security team will review your account activity, lock the account if necessary, and help you regain full control. Never share your password or OTP with anyone, including people claiming to be bau88 staff.

No. bau88 does not sell or share your personal information with third parties for marketing purposes. Your data is used solely to operate your account, process transactions, and improve the platform. Full details are available in our Privacy Policy.

Two-factor authentication (2FA) can be enabled from your account security settings. Once enabled, every login will require both your password and a one-time code sent to your registered mobile number. This adds a strong extra layer of protection to your bau88 account and is highly recommended for all players.